Confidentiality and privacy policy
Updated: 04-01-2025
At MBSTA Massothérapie, we understand the importance of protecting your personal information and its vulnerability. We are committed to maintaining the confidentiality of all personally identifiable information and to managing this data with the utmost care.
Our privacy policy explains in detail how we collect, use and protect your personal information. We are committed to adopting the safest and most rigorous practices in our industry to ensure the confidentiality and security of your data.
“Personal Information” means any information about an identifiable natural person that directly or indirectly reveals something about that person's identity, characteristics (e.g., abilities, preferences, character and behaviour) or activities, regardless of the format in which it is held or the form in which it is made available (written, graphic, audio, visual, computerized or other).
“Services": Services refers to the Website, our social networking pages and massage services provided by MBSTA Massothérapie.
“Privacy Officer": the person responsible for the application of this Policy is :
Valérie Sagine Toussaint
Director of communications and marketing
mbsta.massotherapie@gmail.com
Treatment of personal information
Collection of personal information
In the course of our services, as in other health-related professions, we may collect and process various types of personal information, including :
Personal details: your surname, first name, address, e-mail address, telephone number, place of residence, date of birth, age, gender, as well as your health history, lifestyle habits and medical information such as medication taken.
Transaction and payment information: payment method used, date and time of transaction, payment amount, billing postal code, billing address and any other relevant data.
Voluntary data: information you choose to provide us with, for example, during a telephone call, by filling in a form on our website or by making a reservation on our Vagaro reservation platform. Consult their privacy policy.
Use of personal information
We use your personal information only for legitimate and necessary purposes, including :
We are committed to maintaining, monitoring, developing and improving the functionality of our website to provide you with the best possible experience. To this end, we present our services to you, make it easier for you to purchase them and enable you to make secure transactions.
To keep you informed of any updates, we send you messages, notifications and other relevant communications. We are also available to answer your questions and provide you with prompt assistance.
Finally, in order to develop and promote our services, we may use your information for marketing purposes, but only if you have given your prior consent.
We also use the Vagaro booking platform to make it easy for you to book your massage sessions. Consult their privacy policy.
We do not disclose your personal information to third parties for the purpose of marketing their products and services.
We may share your personal information with our employees, service providers and other trusted third parties (collectively, “Service Providers”). These parties access your information only for the purposes of:
Operate our website;
Carry out our business activities;
Provide you with the services you expect from us.
Technological means we use to collect your personal information:
By-phone
E-mails received through our e-mail address,
Our online appointment request form: Vagaro and via our website;
We use Google Analytics to analyze the website's audience and compile statistics. Consult their privacy policy.
Consent for Personal Information
Wherever possible, MBSTA Massothérapie obtains consent for the collection, use and disclosure of personal information directly from the individual concerned. We will seek express, overt, free and informed consent for specific purposes before using or disclosing personal information for purposes other than those identified in this policy.
BY USING OUR WEB SITES, COMPLETING OUR FORMS, OR TRANSMITTING YOUR PERSONAL INFORMATION BY E-MAIL, YOU CONSENT TO THIS PRIVACY POLICY AND TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY.
However, if you do not consent to cookies, you may be unable to use certain features of our Web site.
Please note that if you choose to withdraw your consent to the collection, use or disclosure of your Personal Information, certain features of our Website may no longer be available to you or we may no longer be able to offer you some of our services. In accordance with our booking policy, which stipulates that all reservations must be made via the online reservation platform and are validated by e-mail.
Why do we ask for your personal information?
Similar to other wellness professions, we collect, use and disclose personal information to better serve our customers. The primary purpose of collecting personal information is to provide effective treatment to our customers. For example, we securely collect information about our customers' medical history, including family history, physical condition, function and social situation, to help us assess their health needs, inform them of their options and provide them with the massage care they desire. This information helps us to understand the client's physical condition; to better assess sources of tension and physical restrictions. It also helps us provide a treatment plan to help our clients achieve their optimal health goals.
The purpose of this information gathering is to :
Open a file and process requests for service;
Manage billing and process payments;
Handle and resolve complaints and dissatisfactions;
Offer personalized recommendations based on the client's profile.
Your rights
As a data subject, you may exercise the rights set out below by writing to our Privacy Officer Valérie Sagine Toussaint at mbsta.massotherapie@gmail.com. Please note that We may ask you to verify your identity before responding to any of these requests.
You have the right to be informed of the Personal Information we hold about you, its use, disclosure, retention and destruction, subject to exceptions provided by applicable law.
You have the right to access your Personal Information, to request a copy, including paper copies, of the documents containing your Personal Information,
You have the right to rectify, amend and update the Personal Information we hold about you if it is incomplete, ambiguous, out of date or inaccurate. This can be done by going to your Vagaro profile, by e-mailing us at mbsta.massotherapie@gmail.com or by completing the form in the Contact section of our website.
The right to be informed of a privacy incident concerning your Personal Information that may cause you serious harm.
In order to respond to your request, you may be asked to provide appropriate identification or to identify yourself in some other way.
Security measures - Protection of personal information
At MBSTA Massothérapie, we take the confidentiality and security of your personal information very seriously. Here's how we protect your data:
Secure website: Our website uses advanced security protocols, such as SSL encryption, to protect the information you share online. This ensures that your data remains confidential and secure.
Secure booking platform: We use Vagaro, a booking platform renowned for its high standards of data security. All transactions and information are protected by security systems that comply with industry regulations. Consult their privacy policy.
Retention and destruction of personal information
We adhere to professional standards in records management. We retain customer files for a period of ten years, in accordance with legal requirements and industry best practices.
Rest assured that your information will be treated with the utmost care and will remain confidential throughout this period.
Changes to this Privacy Policy
MBSTA Massothérapie reserves the right to modify this Privacy Policy at any time, in accordance with applicable legislation. In the event of a change, we will post the revised version of this policy and update the update date in the footer. If you continue to use our services after the new version of the policy takes effect, your use of our services will then be governed by the new version.
Do you have any questions or concerns?
If you have any questions about our retention of your personal information or our privacy practices, you can contact us directly, we will get back to you within 15 days.
Valérie Sagine Toussaint
📧 mbsta.massotherapie@gmail.com